Privacy Policy

What is the purpose of a Privacy Policy?

Our website helps you find your perfect holiday or holiday home at our parks. In order for us to provide you with our website and services we may need to collect personal information about you. We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:

·         What personal information we collect about you when you use the website

·         How we use your personal information

Personal information we collect from other sources

We work with a number of other organisations such as payment processing companies, credit reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.

We may collect personal information from the following organisations:

• Facebook (only where you provide us information via direct messaging)
• Google (provides us with cookies to see how you are using our website)
• We operate CCTV on our park to ensure that we can operate a safe environment for all our visitors and team members.

  Sharing your personal information

  Other third parties

  We may share your information with certain other third parties including:

  • Legal requirements and law enforcement

    We may also disclose your personal information to third parties:

    • Third party privacy policies

      Our site may contain links to websites owned by other organisations. If you follow a link to another website, these websites will have their own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

      Cookies

      What are cookies?

      Cookies are small text files that are stored by the browser you use on your computer or mobile device when you visit a website. All websites use cookies, primarily to:

      • Why do we use them?

        We use cookies to improve your website experience and to tailor it to your needs.Examples of how we use cookies include:

        • What you need to know about the types of cookies that we use
          1.  
          2.  

          Our lawful basis for collecting your personal information by using cookies is our ‘legitimate interest’ to develop and market our services. We believe that users of our websites have reasonable expectations that cookies will be collected and that you can opt out using browser settings.

          Third party cookies

          Some of the cookies on our website are not related to Haven and are placed by our advertising partners and other Third Parties. For example, if you visit a web page that contains embedded content, such as a YouTube video, the other website may send cookies to you. These third–party cookies may collect your personal data. Please note that we cannot be responsible for an external website’s content.

          Common third party cookie providers

          There are a small number of common third–party cookie providers for whom we provide more information:

          Facebook

          If you browse a page within our website which includes a Facebook product (e.g. a Like button), and you have a Facebook account, Facebook will use cookies to enable them to offer you relevant information and products. It also helps them understand the information they receive from you. Our website also uses a Facebook Pixel, which is a web beacon, to personalise advertising to you. You can manage your Facebook related marketing through the settings on your Facebook account.

          Google Analytics

          Google Analytics uses ‘cookies’ to help the website analyse how users use the site and does not store any personal information. The information generated by the cookies about your use of the website will be transmitted by your browser to Google on servers in the United States and other countries.

          Google marketing platform

          The website uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, Google Marketing Platform. These files enable Google to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with Google. With both cookies and pixels, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about Google Ads, including information about how to opt out of these technologies, go to:

          https://www.google.com/intl/en/policies/privacy

          You have the right to decide whether to accept or reject cookies. If you do not want to accept cookies you can change your browser settings. However, if you do this, please be aware that you may lose some functionality of the website. Each browser is different so please check the Help menu of your own browser to find out more about how to change your cookie preferences. You can control individual cookies on your browser at the Network Advertising Initiative’s website or at Your Ad Choices website.

          Where we store your personal information

          Storage of personal information

          We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA. All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.